Excellent opportunity for someone to use their lingual and customer service skills to deal with insurance claims in an international customer oriented environment. It is a great opportunity to advance your professional career in the global insurance company.
• Performs business processing transactions which require screening and encoding of data fields.
• Performs non-routine analysis and independent judgement in the application of business rules.
• Communicating with customers to provide further additional information regarding products or services.
• Following up with the organization’s clients or customers to ensure that their requests are accurately provisioned and issues are sufficiently resolved.
• Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
• Opening and closing accounts, processing requests, and collecting the required information regarding matters or complaints that require further attention.
• Maintaining records of all transactions and interactions made with customers.
• Data validating and entry of customer proposal, applications and transactions into specific line of business policy processing system.
• Ensure processing turnaround time for policy application/transaction processing, submission(s) tracking is adhered to.
• Generation of quotations, new policies, renewals, endorsements, cancellations and claims and administration for relevant consumer lines products and according to the agreed upon Standard Operating Procedures.
• Processing of payment related applications and transactions.
•Opportunity to advance your career within an international organization –global market leader in insurance business (multi-award winner of numerous industry awards)
•Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
•Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
•Experience in Shared/Customer Services environment would be an added advantage
•Excellent French language skills is a must
•One of the...